Email: rachelkramerbussel at gmail.com



 

Lusty Lady

BLOG OF RACHEL KRAMER BUSSEL
Watch me talk about my debut as an author, Sex & Cupcakes: A Juicy Collection of Essays, in this Q&A with my publisher Thought Catalog Books

Monday, April 13, 2009

Amazon.com finally responds to me

I actually sent another email, to community-help@amazon.com so I'm not sure which one they're replying to. This was received on Monday at 7:45 pm. Same response they gave the Seattle Post-Intelligencer. Great and all, but my books' rankings still aren't back. Keep working, Amazon.

Hello,

Thank you for contacting Amazon.com.

This is an embarrassing and ham-fisted cataloging error for a company that prides itself on offering complete selection.

It has been misreported that the issue was limited to Gay & Lesbian themed titles - in fact, it impacted 57,310 books in a number of broad categories such as Health, Mind & Body, Reproductive & Sexual Medicine, and Erotica. This problem impacted books not just in the United States but globally. It affected not just sales rank but also had the effect of removing the books from Amazon's main product search.

Many books have now been fixed and we're in the process of fixing the remainder as quickly as possible, and we intend to implement new measures to make this kind of accident less likely to occur in the future.

Thanks for contacting us. We hope to see you again soon.


Sincerely,

Customer Service Department
Amazon.com

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3 Comments:

At April 13, 2009, Blogger Monte said...

what is the name of your book?

 
At April 13, 2009, Blogger Rachel said...

Hi Monte - I've edited 28 anthologies, just click through to Amazon to view them. 3 now have sales rankings; 25 don't.

 
At April 14, 2009, Blogger Donna said...

Interesting--my novel does have a ranking as of this morning and I checked a few of the Cleis anthologies you've done and they had rankings as well. But I haven't checked them all. You'd think they could just reinstate all erotica in one click?

 

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